Refund policy

RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
original.
Several types of products are exempt from return. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gasses.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations in which only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you about the approval or rejection of your refund.
we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method, within a
certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected. After that, contact your bank. It is often necessary to allow processing time before a refund is reflected.
If you have already done all of the above and still have not received your refund, you can contact us by writing to pomboelectronics@gmail.com.
Items on sale (if applicable)
Only regular-priced items can be refunded. Unfortunately, discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
pomboelectronics@gmail.com and send your item to: Camino a las moras, Guadalajara, AGS, 45645, Mexico.
Gifts
If the item was marked as a gift when purchased and we sent it directly to you, you will receive a gift credit for the value of your
return. Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the person who gave the gift decided to have the order shipped to them to give to you, we will send a refund to the person who gave the gift and they will be notified of your return.
Shipping
To return your product, you must mail it to: Camino a las moras, Guadalajara, AGS, 45645, Mexico.
The shipping costs to return your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive the replacement for your product may vary.